Ravenstone-UK are strong advocates of ‘face to face’ interviews: 98% of communication is non-verbal. Former Police Detectives comprise the majority of our field agents.

Our Home Office training ensures a focus on collation of ‘points to prove’ and sophisticated interview and observational techniques. Training in cognitive interview techniques ensure we deal diplomatically with your clients whilst effectively collating evidence of innocence or suspicion.

We interview the Policyholder or the last person in charge of the vehicle with a full indemnity investigation covering all non-disclosure matters. In addition we make enquiries with neighbours, previous keepers and vendors where relevant and provide loss scene reports including clear and accurate CAD plans and photographs, fully covering any duty of care issues.

We can also provide forensic examination of documents and vehicle keys where applicable.